Patient Feedback

Polly Jago-Rowe

11:29 12 May 22

Khalid has been amazing, working with me to correct some complicated issues from previous work and also general day to day treatment. I can’t thank him enough for all of his help and won’t go anywhere else.

Pete Astley

21:45 14 Apr 22

An excellent Dentist's with standards which are second to none.Khalid isn't just a good Dentist , he will talk to you like hes your long lost brother you havn'tSeen for ages, basically he's the type of Person you can always approach with any issues.

jamie gent

01:47 14 Apr 22

I have been a patient of Dr Khalid Master for long time. He has a very calm and gentle persona and has great pride in his work. My family is also under his watchful eye. I went to see him for some emergency treatment and he was very professional both inside and outside of his surgery. My experience was very good especially in the circumstance I was in. I would and have recommended Dr Khalid Master and his team to anyone who asks me about seeing a dentist. So if you are looking for professionalism, Calmness, Quality of work look no further. I would not go anywhere else.This is proper dentistry run by proper people who care about you.

Samantha Ireland

20:45 11 Apr 22

Excellent dentistry! Walk out feeling confident, and always a gleaming smile!Nothing is to much for the team, award winning dentist, plans to suit people. Feel the dentist kalid really listens to the clients needs. And is very real and professional.Thank youSamantha Ireland

Rahan Matloob

18:56 05 Apr 22

I applied to many different dental clinics seeking work experience and Bank View Smiles Studios was the only clinic that provided me work experience for the duration of 2 days. Despite the short time period, I learned many things during my time at the clinic such as how the charting system works and viewed a plethora of procedures including white filling and crowning. The staff (Dr Master and Dr Sarah) were always happy to answer any of my questions regarding the procedures that had taken place and even explained other aspects of dentistry that I hadn't thought about such as the different specialists within dentistry. Overall, my experience at Bank View Smiles Studios has made me further intrigued in the dental sector and has secured my desire for dentistry as a future aspiration.

Ruth Turner

14:04 05 Apr 22

Just last week, I received the utmost kindness and care here, so I thought I would share this little story. I went for one filling at the front, yet my brilliant dentist said he would manage to fit in another small filling during the appointment. In itself this was amazing and not the first time this has occurred. Yet I did think Dr Khalid was working on it for a bit longer than, "...a little cavity I will nip in the bud," and there wasn't the tell-tale drilling that happens when something turns out to be worse than expected and more has to be drilled away, but I just tend to lie back, relax and virtually snooze (which tells you something about the gentle way he works), so I didn't think more about it. I got out of the chair feeling something slightly different, but not sure what. "Whilst doing your fillings I decided to give myself an extra challenge!" and an explanation followed as to how he had built up a recessed tooth and worked on the front too, to straighten my previously crooked smile. He handed me a mirror and I was completely taken aback at this wonderful surprise. You see after braces in my teens, I was left with a tooth still out of line, pushed back and, as I was not given a retainer in time (all by a separate orthodontic practice), my front right tooth was pushed forwards when my wisdom tooth tried to come. My previous dentist did damage limitation with a retainer, but not a day has past when I haven't been bothered by it nonetheless. I honestly got to the car and cried buckets! Two fillings and cosmetic work were done in hardly anything over 30 minutes and this additional cosmetic work, oh my, was given as a gift. I am overjoyed that something that has left me self-conscious for 30 odd years has been transformed in an act of such selfless generosity. I'm always telling my friends and family about the "wizardry" and sheer expertise of my multiple award-winning dentist Dr Khalid, and why I now travel a 5 hour + /320 miles round trip since I moved to Scotland a few years ago, because his skillful work and exemplary dedication to his craft astounds me and ensures the very best outcomes. I can highly recommend him and indeed all the team at Bank View Smile Studios. If you're in need of a top class, unparalleled dentist, then give Bank View a call and you will get a warm welcome from the moment you walk into reception. There really aren't adequate words to say thank you for last week in particular, nor for everything else. The resounding 5 star reviews here don't surprise me at all!

Jake Markham

09:05 04 Apr 22

Very friendly and knowledgeable dentists, highly recommended

Bee Ali Shah

11:45 08 Mar 22

Having admired the practice over a number of years by following them on social media but never having the opportunity to join. I am delighted to have taken the opportunity during covid whilst my own practice was closed or not offering routine appointments, I finally made the decision to become part of the Bank View family of patients. And it really does feel like a family as they make you feel very much at home from the moment you walk through the door, in fact even before that, when you are on the phone too. I am so glad i made the change as everyone has made me feel really welcome, Dr Khalid in particular, who is my dentist. He is fabulous, he listens to you and really makes you feel comfortable. All the support team are very happy, smiley and helpful. I wish i had made the move sooner and I cannot recommend Bank View Smile Studios highly enough and would award them more than 5 stars if i could. Simply the best!

Mariyah

21:14 19 Feb 22

I recently undertook work experience here at Bank View Smile Studios, and it's easy for me to say I thoroughly enjoyed every moment of it! I was made aware of them through a family-friend, and as a multi-award winning practice, I felt honoured to gain experience there. All staff members at Bank View were extremely encouraging and supportive. They ensured that all my questions were answered and if there was anything which piqued my interest, they were happy to explain. The dentists Dr Sarpong and Dr Master continuously provided me with useful advice and tried to make my experience as interactive as possible. I was also quite amazed by the high quality of their general dental work and the excellent customer service. The practice is truly patient-centred. I'd like to thank all the staff at Bank View for providing me with a truly memorable and enjoyable work experience placement.

Ubaid Samli

20:58 18 Feb 22

Having completed work experience at BVSS was truly fascinating. I was able to gain an insight on Dentistry and it only inspired me more to want to become a dentist. What I have learnt over the few days that I was at BVSS, I could not find anywhere else. Dr.Khalid and Dr.Thomas were so forthcoming and always took the time out, during and in between appointments, to teach me about key aspects of Dentistry. For example, I learnt the 38 step process to a standard check up, everything about the machinery and equipment used to treat a patient and also all the specialist fields of dentistry. I am greatly appreciative of everyone at BVSS for providing me with such a warm, welcoming and highly beneficial experience. I would strongly recommend this practice to anyone looking for work experience. Thank you to everyone at BVSS!

Mihai Cristian Apetrii

10:51 18 Feb 22

First time at this Dental Practice was perfect. Friendly staff and and professional manner.I went for an extraction(which wasn't painful at all) explaining the doctor what I need it for,and what extra do I need. Because in UK is expensive to get an implant I will go to Turkey and doctors ask for some photos and x-ray. He advised me what to do for that, he done x-ray and photos,gave me advice what is better to do just to help me with future implants.I had a big discount on the end. Happy to be there today. I strongly recommend this dentist

Faheem Hussain

15:29 14 Feb 22

I recently had the opportunity to complete work experience at Bank View Smile Studios, this has become increasing difficult as a result of the pandemic; after many unsuccessful applications, I came across Dr Khalid who was willing to take me on and provide a valuable insight into dentistry. In hindsight, it was an excellent opportunity to learn about the profession, where research isn't sufficient- this has aided me in my interview preparation as I learnt more than I could have imagined in such a short period of time. Dr Khalid was very enthusiastic in asking and taking questions, many of which were thought-provoking and providing an experience I am grateful for. It was clear to see why patients are so trusting of Dr Khalid as he is a first-rate dentist and conducts himself with the upmost professionalism. It was a privilege to observe and I couldn't have asked for a better practice to do my work experience at.

Janet hughes

17:48 04 Feb 22

After years of poor dentistry and my own poor habits, have finally found the most dedicated, honest team ever. Everyone at Bank View Smile Studios are welcoming, non judgemental and so friendly. Am so very pleased with my new smile and massively grateful to Dr Somia Mohammed and her nurse in particular, as well as an excellent hygienist, (whose name regretfully I didn't catch.) It was honestly, a really pleasant experience, from the start of my treatment, to the end. Can't sing this practise praises highly enough!! Would recommend anyone, who is not currently receiving the treatment they deserve to join Bank View Smile Studios, to experience a truly professional approach. Treatment plans well communicated and executed. A massive thank you to all staff 😁😁.

Richard M

20:34 18 Jan 22

Thank you, Somia. Kind and gentle dentistry is correct. I hadn't been to a dentist for 15 years due to anxiety and a few bad experiences and as a result my teeth were a mess - loose or already fallen out. I haven't smiled for 10 years! Somia listened, there was no judgement, just a sensible plan of action and 1 month later my treatment is complete. Some teeth removed and replaced and now I can smile again. I also have a permanent dentist. My daughter cried when she saw me smile. My confidence has already started to return

Shakira Kachwalla

18:59 26 Dec 21

Tahmina Begum

08:57 24 Dec 21

I recently did work experience at Bank View Smile Studios and I can now see where the smile comes from in the name because the two days I got to experience left me with the biggest smile 🙂 In addition, I could see the smiles on every single patient who came in to see Dr Khalid U. Master and Dr Thomas S. Sarpong because both the dentists I got to shadow went above and beyond for every patient, through their communication and flawless skills as dentists. I learnt so much in depth about processes of dental treatments such as crowns and composite fillings and was also able to examine x-rays along with before and after pictures with the dentists which really consolidated procedures I had seen the Dentists perform and I was also able to learn causes of dental problems. The whole team made me feel so welcome and never did I feel like I was asking ‘silly’ questions. The nurses were amazing also and I got to observe the streamlined teamwork that makes the dental practice so great. The nurses I got to work with were Bushra, Claire and Amara who are all amazing with what they do. Claire taught me about dental charting and explained it so well. She set me tasks to be able to learn the names of the 5 tooth surfaces and made it really interactive. I will continue learning these to make sure I do not forget! Bushra and Amara also helped teach me about pieces of equipment they were using such as reasons for the changes of light colour when doing a composite filling.I thoroughly enjoyed my two days of work experience and want to thank everyone at Bank view smile studios for making my time so memorable and fulfilling. Especially with the current situation I am so grateful to have been given this opportunity and thank both Dr Master and Dr Sarpong for giving up their time to allow me to ask the questions I asked and to allow me to learn about their world and hopefully join it one day

Zeerak Khan

09:45 22 Dec 21

I tried to book an emergency appointment for terrible pain I was having. I was spoken to very rudely by one particular receptionist, Haley.I tried to explain my situation to her but she wasn't interested and kept repeating that I have to book a check up, which I'd already had a few months prior.I will use this practice again for procedures as I had planned to, just won't deal with this receptionist.

Charlotte Robertshaw

10:37 21 Dec 21

Yesterday I attended Bank View Smile Studios where Dr Khalid performed composite bonding on my upper teeth, i can’t thank him and the team enough they made me feel really relaxed. I am beyond happy with the results and has completely transformed my smile and given me confidence. I really can’t think them enough and would completely recommend the team to anyone. Thank you so much.

Cathy Robertshaw

09:37 21 Dec 21

Dr Master and his team were recommended to me, so I decided to change my family to his surgery. I am so pleased we did, The entire team are so helpful and patient and welcoming. Dr Master has done a great job on my teeth, and explained so much to me about healthy teeth which I was unaware of. I am no longer anxious about a trip to the dentist, and I would massively recommend Bank View Smile Studios. Thank you so much to the team for all you have done so far. Ultimate professionals.

Paul Leah

13:50 07 Dec 21

Moved to the area a couple of years ago and had trouble finding a dentist due to the pandemic. As such it's been a while since seeing a dentist, but Bank View Smile Studios have been great. Once registered as a new patient, which was easy, I booked an initial checkup and assessment. This went extremely well and was very good and informative. The follow on work to correct a couple of issues has also been very good.Khalid and the team are absolutely superb, providing excellent patient care and guidance for healthier teeth and gums..Would definitely recommend.

Emma Marsden

14:16 06 Dec 21

I have been going to Khalid for a few years and he has spent a lot of time correcting previous dental work which was sub-standard. Khalid is calm and reassuring but also focused on giving the absolute best treatment he can. In my opinion one of the leading and top dentists in Blackburn.

A J

09:24 11 Nov 21

The best Dentist in Lancashire by far and the first Dentist I've been to where I don't feel terrified whenever I go for an appointment!.Easy to talk to all the staff there, flexible with timings and appointments, treatment is top notch and payment is easy and spaced out so it's never a worry.Calm, relaxing environment as you have work done plus they talk you through every step and work with you rather than treat you as a number.

Charles Wallis

20:31 30 Oct 21

I recently completed work experience at Bank View Smile Studios and cannot praise the entire process enough. It has done so much more than just tick a box on my application: it has made me reflect on my experiences, given me an insight into the career and prepared me for interviews. The entire team were very friendly and welcoming and Dr Khalid was so passionate and gave me plenty of opportunities to learn and ask questions. The patients were equally nice and clearly at ease in the hands of the Dr Khalid and Hannah. It was a privilege to gain experience at such a high calibre practice. Thank you for having me!

Habibah Jalgaonkar

12:12 25 Oct 21

I completed work experience with Dr Khalid Master; he truly went above and beyond. I received a placement after being recommended by my uncle who is a colleague of his. I had to fill in a pre-dental work experience form which requires research into the realities of dentistry and attaining a place in dental school as well as a thorough reflection of why dentistry would be for you. I expected to be sat observing and to gain a feel of dentistry through watching however, this was not the case : the experience was extremely interactive and I was taught many things about the teeth and the processes I was watching in between patients. He also sacrificed time to allow me to make notes during lunch and after hours. For example the types of fillings, different dental specialties or on charting ( a variety of different aspects.) I was shown in x-rays, pictures and in real life the before and afters of the procedures and difference dentistry makes. In addition to this I was taught about the business/ financial side of dentistry and the different ways in which the NHS and Private sectors of dentistry pay which was extremely useful. I will be writing a report using everything I have learnt and further research from guided homework questions in order to consolidate my learning which Dr Master will check over. I could not be more happy!

AP

18:42 22 Oct 21

I had Completed 2 days worth of work experience at Bank View Smile Studios and can undoubtedly say that these guys are the best team of professionals working in a field they are 100% enthusiastic about.Having spent a day in each surgery (Dr Khalid Master and Dr Thomas Sarpong) my knowledge in the dental department has been developed largely.An immense thankyou to all of the astounding members of the team and a special mention to:Dr Sarpong-who instilled in me the importance of a patient-dentist trust element and building relationships within this, something that a usual dental practice are not so fond about.Dr Khaled-Who taught me about his career and dentistry as a whole, to a great degree.Dr Khaled’s motto of ‘calm and gentle dentistry’ was completely genuine and true; something even the patients will definitely agree with.Bushra-Bushra the dental nurse in Dr Khaled’s surgery aided me with my understanding and was very friendly and outgoing. Bushra also gave me a heads up before every procedure on the equipment used in the surgery which assisted me with my note making.Sarah-Sarah is a Dental nurse who worked in Dr Sarpongs surgery and again was very outgoing, genial and a joy to work with.The real tooth fairys^Thankyou for this fantastic opportunity.I hope to see and work with you in the future.A practice I would recommend without hesitation!

K S

23:46 20 Oct 21

Best dental service!I am so so glad i decided & booked consultation with Dr Khalid after searching on google & social media..i went to Dr Khalid with so many gum & tooth problems specially not visiting regular dentist checkups during covid times , other than my gum & tooth issues i had front teeth chipped discoloured twisted and gap which i wanted to sort out since 10 -11 years.. Dr Khalid is amazing doctor and takes every little problems very serious we talked thru all little details about different treatments for good hours ,Dr khalid explained everything to me and came to a best plan and decided to fix first all gums issues then come to smilemakeover at the end.And i was very nervous about pains but honestly i never had to go thru any pains during or even after treatments .. just a little soreness a day.Had my home whitening kit as well which is very easy to use at home and not had to wait long to see the results within couple of weeks.Now i can smile & laugh with full confident.And of course not to forget her assistance lovely Bushra ,she is very sweet girl , always smiling & welcoming.I always felt so welcome everytime i entered for my appointments ..Dr Khalid’s got amazing staff & good team. Actually for me its Bankview Smile Family 😁Thank you So much

Sana Saeed

16:02 14 Oct 21

Lovely staff who make you feel at ease, Sarah and Claire both made me feel comfortable whilst I was undergoing treatment.As a dental nurse myself I would truly recommend this practice.Thomas is an excellent dentist and I am very pleased with the outcome of my teeth!Thank you so much once again😊

joe croston

15:54 05 Oct 21

From start start to finish an amazing service. Exactly what they say; calm and gentle. Couldn’t recommend enough.

Donna Langford

21:08 30 Sep 21

After having a bridge done, teeth whitening and my front teeth making shorter and my gap filled by khalid ( an amazing job btw, I get lots of compliments on my teeth 🙂 ) I introduced my mum who is in her 70’s to khalid as she had issues with the last dentist she was at, they practically ruined her teeth, she was never happy with her dentures, they never fit right and they were really uncomfortable so khalid worked his magic and managed to make the perfect fitting dentures, she also had a tooth removed, she was petrified but he was very calming and reassured her that he will be as gentle as possible, all I can really say is khalid has a really great bed side manor and he’s really made my mums teeth the best they can be, I’m really happy with the end results, thankyou khalid for doing an amazing job 🙂

Moh Lehri

08:46 14 Sep 21

I had delayed my root canal treatment for 2 years! however, I wish I had got it done earlier at Bank View Smile Studios.I hate visiting the dentist like many people, but I was dealt with professionally and Khalid made sure i was comfortable before the procedure began.I can reassure you that the root canal treatment carried out by Khalid was pain-free and smooth.Please do not make the same mistake I did by delaying my root canal treatment for 2 years because it led to horrible tooth pain!Honestly, do not hesitate for any treatment, you are in good hands with the team at Bank View Smile Studios.

Raabia Sardar

14:07 10 Sep 21

Amazing experience visiting BVSS for my dental treatment. Somia provided excellent service with a calm and gentle manner and great attention to detail, taking all my concerns into consideration. I am thoroughly pleased with the final outcome and can finally smile again with confidence. Would highly recommend Somia and the team at BVSS- really friendly and welcoming staff. Thank you so much!

RM

21:45 26 Aug 21

Paid a visit for the first time and was seen to by Thomas for a check up, followed by a treatment with Lynn. Both were fantastic and really took their time and provided great advice. The practice and staff were welcoming. Overall a very pleasant experience.

Nadeem Baghdadi

22:04 24 Aug 21

Khalid Master is an excellent dentist. Makes you feel very welcome. Nice ambiance within the dentist. There is no rushing and he takes his time. would thoroughly recommend his practice. Carry on with the professionalism.

Paul Montreal

13:02 10 Aug 21

Thomas and his assistant were excellent. Gentle and skilled. Highly recommended.

Beverley Allen

10:45 24 Jul 21

I, like so many, was terrified of the dentist and found every excuse not to go. I also knew that I had a good few issues in need of resolving and I wanted to save and protect my teeth and smile at all costs.From my first visit with Thomas, I felt relaxed, comfortable and confident and have spent the last few months returning for various treatments and came away each time with excellent results.Everything is explained in full detail, all questions answered and I can say I have never experienced a moment's discomfort whilst undergoing any procedure from root extraction to root canal. Thomas is always kind, warm, cheerful and the whole team at Bank View beyond excellent in every respect!I have recommended this dental practice to everyone and cannot recommend highly enough. I no longer fear the dentist and that is a fantastic thing. I'm back to using my full smile as much as possible. In fact, I'm now enhancing it with the home whitening kit used by Bank View too!

Eliot Syla

08:51 22 Jun 21

Love my new teeth and smile all thanks to Thomas. Thomas was amazing through out my treatments. Xxx

Jane Law

16:37 15 Jun 21

I've been a fan of Bank View Smile Studios ever since I started having dental and hygienist treatment with them 10 plus years ago.So I was confident that my most recent treatment to restore my smile with bridgework and crowns would be good. But they surpassed even my own high expectations!My teeth look fabulous and I can't recommend this practice highly enough.Thank you Thomas and team!

Mitali Begum

19:05 28 Apr 21

For the last 12 months my husband has tried in vain to sleep in the same room with me only for him to end up having sleepless nights due to my breathing issues. He eventually gave me an ultimatum... Stop making noises or I will kill you. In my desperation for a solution I approached Dr. Khalid, and after listening to my problems, he helpfully made a few suggestions and we decided on a plan. After a couple of visits, I was given a sleeping device and advised on how to use it and care for it. That night I tried it out, it fit very nicely around my teeth without being too tight. It is also easy to clean and everything fits neatly inside the container.I'm pleased to say for the last 2 weeks both husband and I have been sleeping peacefully and he no longer wants to stab me at 2am. I only wish I had come to Bank View Smile Studios a lot sooner. Thankyou Dr Khalid not only for sorting my dental problems but also saving my marriage!!

Steven Ellison

12:03 28 Apr 21

I have been terrified of dentists all my life, but thanks to Thomas and the awesome team at Bank View Smile Studios, this is no longer the case!Everyone makes you feel welcome and at ease, my teeth were in an absolute state when I came in, but nobody judged me at all or added to my anxieties (in fact it was the opposite!).Thomas is a superstar! He came up with a plan of action to get my smile back and every appointment has been a pleasure to attend, he has explained everything in great detail and talked me through all the steps along the way!I genuinely never thought I would ever get my smile back, now i'm constantly getting compliments about how beautiful my teeth are (They really are amazing)!!!I can't recommend BVSS enough, if you're like I was (petrified of dentists) trust me, get in contact with them ASAP - my only regret is that I didn't contact them sooner!P.S. Sorry Thomas, but I think you're stuck with me now haha!

Fariha Khanom

11:36 15 Apr 21

Extremely happy with my treatment!! After being in pain for several months at a different practice, I am deeply grateful for the level of attention and care that I received at Bankview. The problematic tooth was quickly identified by Khalid and preventative measures were put in place to ensure that I wasn't in any pain. As a person who has dental anxiety, I felt comfortable and at ease as Khalid explained the procedures so I was exactly on board with my treatment plan. A lot of other practices don't bother to brief their patients so personally for me, this is one of the many things that really highlights their practice from the rest. I'm glad to have transferred to Bank View Smile Studios and I would highly recommend this practice! Thank you again to the triad of the dentist, dental nurse and reception for making me feel so welcome and I can definitely vouch that there is always support and care given here at Bank View!

Anne Asher

09:24 10 Mar 21

Excellent service , lovely staff, very gentle dentists and hygienist.

Daniel .Blackledge

17:52 09 Mar 21

I have been a patient at Bank View for near 14 years. I have just had Anterior composite restoration on my upper front teeth. Dr Somia Mohammed explained the process clearly from the outset and carried out the procedure with an amazing attention to detail, an absolute credit to friendly and professional team there. I couldn't be happier with the result.

Julie Redhead

11:01 09 Mar 21

Elaine Truesdale

16:05 04 Mar 21

I have been a patient at Bank View for many years.It's always been great dentist's and never had any concerns about the treatment I have received.Even the injections are painless !I highly recommend them.

Naj M

12:58 04 Mar 21

I normally feel like I have had a really good experience with getting my teeth cleaned at Bank View and feel like I get my £60 worth of treatment. I get my teeth done every year however this time I didn’t feel like I got a thorough clean. I actually came home and felt like i could have done the same at home if I’d used my electric brush. Not an entirely satisfying visit.Great care taken with covid safety and social distancing policies which have been introduced.

thomas peat

11:57 01 Mar 21

Zakiyya Patel

18:22 24 Feb 21

I recently completed my orthodontic treatment at BVSS and could not be happier. Thomas explained everything extremely well and took great care with my treatment. I am very happy with the result. All of the staff go above and beyond to make you feel at ease and are friendly. I am very pleased to have found a great practise and would recommend to all.

Ambreen Malik

22:41 20 Feb 21

From my initial consultation for my orthodontic treatment the service has been amazing! After a not so great first orthodontic experience as a teenager and being apprehensive having them again as an adult, Dr Thomas was so reassuring about my options available. His care and attention to detail is amazing. Truly is calm and gentle dentistry The end result is even better than I imagined it to be. I highly recommend! Also during the covid pandemic the team is working so hard and well at keeping it a safe environment. Keep up the good work!

Janet Lupton

20:55 20 Feb 21

Phil

11:56 16 Feb 21

Just to say thanks to all the team for the service given, haven’t been to the dentist for several years, having had a few bad experiences in the past, my experience here was very relaxing, from the reception staff to thomas then on to the hygienist, it was alla very pleasant experience, so glad I signed up here.Thanks,Phil.