COMPLAINTS PROCEDURE

We work hard to provide a great, private dental service to our patients and we hope you are always delighted with the dental care you receive from Bank View Smile Studios. We welcome constructive feedback, whether good or bad, and are always looking for ways to improve, so please let us know what you think of our service. You can do this by:

speaking to us in person
filling in a feedback form at reception
downloading our feedback form
emailing us at info@bankviewsmilestudios.co.uk
writing to us at Bank View Smile Studios, 57 Preston New Road, Blackburn, BB2 6AY

We will acknowledge your complaint within two working days and aim to investigate it within 10 working days. If you are still not happy and would like to take things further, The Dental Complaints organisation is the next step.

Their website can be found at www.dentalcomplaints.org.uk and here you will find an online form to fill in. Alternatively, they can be contacted by phone on 08456 120 540.

COMPLAINTS PROCEDURE

“Meet Your Dental Team”

For Your Comprehensive Assessment
Which Requires An Investment Of £125 And Includes:

At least a 30-minute appointment with one of our ‘Calm & Gentle’ dentists who will carefully listen to your frustrations and goals before informing you on how, and in what ways, Calm & Gentle Dentistry can improve your dental health.

Following the judgement free initial conversation, your dentist will then give you a complete dental assessment to establish the condition of your teeth, gums, mouth and smile using various high definition digital radiographs (x rays) and high resolution digital photos available to view together within seconds. They will then explain each report in jargon free language to assist complete understanding. And finally, we can then present you with several options to help you to achieve your dream smile.

Summary of the 36 Point Comprehensive Smile and Mouth Assessment benefits are:

Address your concerns and desires without judgement
Complete assessment of your smile with an experienced cosmetic dentist
Discuss fully costed treatment options suitable for you
See suitable Before & After photos and Patient Testimonials as necessary
5. Offer of Interest free or longer term finance options.

Request A "Calm & Gentle" 36 Point Comprehensive Smile and Mouth Assessment At Bank View Smile Studios

Call Today On 0125459261 (24/7)

Calls may be recorded for training and monitoring purposes

See What Our Patients Say...

Bank View Smile Studios

4.9

Based on 186 reviews

See all reviews Write a review

Bank View Smile Studios

4.9

Based on 90 reviews

See all reviews Write a review

Khalid has been amazing, working with me to correct some complicated issues from previous work and also general day to day treatment. I can’t thank him enough for all of his help and won’t go anywhere else.

Polly J.

An excellent Dentist's with standards which are second to none.Khalid isn't just a good Dentist , he will talk to you like hes your long lost brother you havn'tSeen for ages, basically he's the type of Person you can always approach with any issues.

Pete A.

I have been a patient of Dr Khalid Master for long time. He has a very calm and gentle persona and has great pride in his work. My family is also under his watchful eye. I went to see him for some emergency treatment and he was very professional both inside and outside of his surgery. My experience was very good especially in the circumstance I was in. I would and have recommended Dr Khalid Master and his team to anyone who asks me about seeing a dentist. So if you are looking for professionalism, Calmness, Quality of work look no further. I would not go anywhere else.This is proper dentistry run by proper people who care about you.read more

jamie G.

Excellent dentistry! Walk out feeling confident, and always a gleaming smile!Nothing is to much for the team, award winning dentist, plans to suit people. Feel the dentist kalid really listens to the clients needs. And is very real and professional.Thank youSamantha Ireland

Samantha I.

I applied to many different dental clinics seeking work experience and Bank View Smiles Studios was the only clinic that provided me work experience for the duration of 2 days. Despite the short time period, I learned many things during my time at the clinic such as how the charting system works and viewed a plethora of procedures including white filling and crowning. The staff (Dr Master and Dr Sarah) were always happy to answer any of my questions regarding the procedures that had taken place and even explained other aspects of dentistry that I hadn't thought about such as the different specialists within dentistry. Overall, my experience at Bank View Smiles Studios has made me further intrigued in the dental sector and has secured my desire for dentistry as a future aspiration.read more

Rahan M.

Just last week, I received the utmost kindness and care here, so I thought I would share this little story. I went for one filling at the front, yet my brilliant dentist said he would manage to fit in another small filling during the appointment. In itself this was amazing and not the first time this has occurred. Yet I did think Dr Khalid was working on it for a bit longer than, "...a little cavity I will nip in the bud," and there wasn't the tell-tale drilling that happens when something turns out to be worse than expected and more has to be drilled away, but I just tend to lie back, relax and virtually snooze (which tells you something about the gentle way he works), so I didn't think more about it. I got out of the chair feeling something slightly different, but not sure what. "Whilst doing your fillings I decided to give myself an extra challenge!" and an explanation followed as to how he had built up a recessed tooth and worked on the front too, to straighten my previously crooked smile. He handed me a mirror and I was completely taken aback at this wonderful surprise. You see after braces in my teens, I was left with a tooth still out of line, pushed back and, as I was not given a retainer in time (all by a separate orthodontic practice), my front right tooth was pushed forwards when my wisdom tooth tried to come. My previous dentist did damage limitation with a retainer, but not a day has past when I haven't been bothered by it nonetheless. I honestly got to the car and cried buckets! Two fillings and cosmetic work were done in hardly anything over 30 minutes and this additional cosmetic work, oh my, was given as a gift. I am overjoyed that something that has left me self-conscious for 30 odd years has been transformed in an act of such selfless generosity. I'm always telling my friends and family about the "wizardry" and sheer expertise of my multiple award-winning dentist Dr Khalid, and why I now travel a 5 hour + /320 miles round trip since I moved to Scotland a few years ago, because his skillful work and exemplary dedication to his craft astounds me and ensures the very best outcomes. I can highly recommend him and indeed all the team at Bank View Smile Studios. If you're in need of a top class, unparalleled dentist, then give Bank View a call and you will get a warm welcome from the moment you walk into reception. There really aren't adequate words to say thank you for last week in particular, nor for everything else. The resounding 5 star reviews here don't surprise me at all!read more

Ruth T.

Been registered with this practice for more than 10 years and I am so happy with the service. Have had several treatments and I couldn’t be happier. Dr Khalid is the best out there and I’m so glad I found this practice. Everybody here is very friendly and I have had my children registered here too. The treatment, the information given and the aftercare is next to none and I would recommend anyone wanting the perfect smile and care to register here.read more

Lilly R.

Having admired the practice over a number of years by following them on social media but never having the opportunity to join. I am delighted to have taken the opportunity during covid whilst my own practice was closed or not offering routine appointments, I finally made the decision to become part of the Bank View family of patients. And it really does feel like a family as they make you feel very much at home from the moment you walk through the door, in fact even before that, when you are on the phone too. I am so glad i made the change as everyone has made me feel really welcome, Dr Khalid in particular, who is my dentist. He is fabulous, he listens to you and really makes you feel comfortable. All the support team are very happy, smiley and helpful. I wish i had made the move sooner and I cannot recommend Bank View Smile Studios highly enough and would award them more than 5 stars if i could. Simply the best!read more

Bee Ali S.

I recently undertook work experience here at Bank View Smile Studios, and it's easy for me to say I thoroughly enjoyed every moment of it! I was made aware of them through a family-friend, and as a multi-award winning practice, I felt honoured to gain experience there. All staff members at Bank View were extremely encouraging and supportive. They ensured that all my questions were answered and if there was anything which piqued my interest, they were happy to explain. The dentists Dr Sarpong and Dr Master continuously provided me with useful advice and tried to make my experience as interactive as possible. I was also quite amazed by the high quality of their general dental work and the excellent customer service. The practice is truly patient-centred. I'd like to thank all the staff at Bank View for providing me with a truly memorable and enjoyable work experience placement.read more

Mariyah

Having completed work experience at BVSS was truly fascinating. I was able to gain an insight on Dentistry and it only inspired me more to want to become a dentist. What I have learnt over the few days that I was at BVSS, I could not find anywhere else. Dr.Khalid and Dr.Thomas were so forthcoming and always took the time out, during and in between appointments, to teach me about key aspects of Dentistry. For example, I learnt the 38 step process to a standard check up, everything about the machinery and equipment used to treat a patient and also all the specialist fields of dentistry. I am greatly appreciative of everyone at BVSS for providing me with such a warm, welcoming and highly beneficial experience. I would strongly recommend this practice to anyone looking for work experience. Thank you to everyone at BVSS!read more

Ubaid S.

First time at this Dental Practice was perfect. Friendly staff and and professional manner.I went for an extraction(which wasn't painful at all) explaining the doctor what I need it for,and what extra do I need. Because in UK is expensive to get an implant I will go to Turkey and doctors ask for some photos and x-ray. He advised me what to do for that, he done x-ray and photos,gave me advice what is better to do just to help me with future implants.I had a big discount on the end. Happy to be there today. I strongly recommend this dentistread more

Mihai Cristian A.

I recently had the opportunity to complete work experience at Bank View Smile Studios, this has become increasing difficult as a result of the pandemic; after many unsuccessful applications, I came across Dr Khalid who was willing to take me on and provide a valuable insight into dentistry. In hindsight, it was an excellent opportunity to learn about the profession, where research isn't sufficient- this has aided me in my interview preparation as I learnt more than I could have imagined in such a short period of time. Dr Khalid was very enthusiastic in asking and taking questions, many of which were thought-provoking and providing an experience I am grateful for. It was clear to see why patients are so trusting of Dr Khalid as he is a first-rate dentist and conducts himself with the upmost professionalism. It was a privilege to observe and I couldn't have asked for a better practice to do my work experience at.read more

Faheem H.

After years of poor dentistry and my own poor habits, have finally found the most dedicated, honest team ever. Everyone at Bank View Smile Studios are welcoming, non judgemental and so friendly. Am so very pleased with my new smile and massively grateful to Dr Somia Mohammed and her nurse in particular, as well as an excellent hygienist, (whose name regretfully I didn't catch.) It was honestly, a really pleasant experience, from the start of my treatment, to the end. Can't sing this practise praises highly enough!! Would recommend anyone, who is not currently receiving the treatment they deserve to join Bank View Smile Studios, to experience a truly professional approach. Treatment plans well communicated and executed. A massive thank you to all staff 😁😁.read more

Janet H.

Thank you, Somia. Kind and gentle dentistry is correct. I hadn't been to a dentist for 15 years due to anxiety and a few bad experiences and as a result my teeth were a mess - loose or already fallen out. I haven't smiled for 10 years! Somia listened, there was no judgement, just a sensible plan of action and 1 month later my treatment is complete. Some teeth removed and replaced and now I can smile again. I also have a permanent dentist. My daughter cried when she saw me smile. My confidence has already started to returnread more

Richard M

Fantastic practice - had braces and would definitely recommend Thomas. Great customer service, went above and beyond and really happy with the end result!

Abby C.

I recently did work experience at Bank View Smile Studios and I can now see where the smile comes from in the name because the two days I got to experience left me with the biggest smile 🙂 In addition, I could see the smiles on every single patient who came in to see Dr Khalid U. Master and Dr Thomas S. Sarpong because both the dentists I got to shadow went above and beyond for every patient, through their communication and flawless skills as dentists. I learnt so much in depth about processes of dental treatments such as crowns and composite fillings and was also able to examine x-rays along with before and after pictures with the dentists which really consolidated procedures I had seen the Dentists perform and I was also able to learn causes of dental problems. The whole team made me feel so welcome and never did I feel like I was asking ‘silly’ questions. The nurses were amazing also and I got to observe the streamlined teamwork that makes the dental practice so great. The nurses I got to work with were Bushra, Claire and Amara who are all amazing with what they do. Claire taught me about dental charting and explained it so well. She set me tasks to be able to learn the names of the 5 tooth surfaces and made it really interactive. I will continue learning these to make sure I do not forget! Bushra and Amara also helped teach me about pieces of equipment they were using such as reasons for the changes of light colour when doing a composite filling.I thoroughly enjoyed my two days of work experience and want to thank everyone at Bank view smile studios for making my time so memorable and fulfilling. Especially with the current situation I am so grateful to have been given this opportunity and thank both Dr Master and Dr Sarpong for giving up their time to allow me to ask the questions I asked and to allow me to learn about their world and hopefully join it one dayread more

Tahmina B.

Yesterday I attended Bank View Smile Studios where Dr Khalid performed composite bonding on my upper teeth, i can’t thank him and the team enough they made me feel really relaxed. I am beyond happy with the results and has completely transformed my smile and given me confidence. I really can’t think them enough and would completely recommend the team to anyone. Thank you so much.read more

Charlotte R.

Dr Master and his team were recommended to me, so I decided to change my family to his surgery. I am so pleased we did, The entire team are so helpful and patient and welcoming. Dr Master has done a great job on my teeth, and explained so much to me about healthy teeth which I was unaware of. I am no longer anxious about a trip to the dentist, and I would massively recommend Bank View Smile Studios. Thank you so much to the team for all you have done so far. Ultimate professionals.read more

Cathy R.

Moved to the area a couple of years ago and had trouble finding a dentist due to the pandemic. As such it's been a while since seeing a dentist, but Bank View Smile Studios have been great. Once registered as a new patient, which was easy, I booked an initial checkup and assessment. This went extremely well and was very good and informative. The follow on work to correct a couple of issues has also been very good.Khalid and the team are absolutely superb, providing excellent patient care and guidance for healthier teeth and gums..Would definitely recommend.read more

Paul L.

I have been going to Khalid for a few years and he has spent a lot of time correcting previous dental work which was sub-standard. Khalid is calm and reassuring but also focused on giving the absolute best treatment he can. In my opinion one of the leading and top dentists in Blackburn.

Emma M.

The best Dentist in Lancashire by far and the first Dentist I've been to where I don't feel terrified whenever I go for an appointment!.Easy to talk to all the staff there, flexible with timings and appointments, treatment is top notch and payment is easy and spaced out so it's never a worry.Calm, relaxing environment as you have work done plus they talk you through every step and work with you rather than treat you as a number.read more

A J

I recently completed work experience at Bank View Smile Studios and cannot praise the entire process enough. It has done so much more than just tick a box on my application: it has made me reflect on my experiences, given me an insight into the career and prepared me for interviews. The entire team were very friendly and welcoming and Dr Khalid was so passionate and gave me plenty of opportunities to learn and ask questions. The patients were equally nice and clearly at ease in the hands of the Dr Khalid and Hannah. It was a privilege to gain experience at such a high calibre practice. Thank you for having me!read more

Charles W.

I completed work experience with Dr Khalid Master; he truly went above and beyond. I received a placement after being recommended by my uncle who is a colleague of his. I had to fill in a pre-dental work experience form which requires research into the realities of dentistry and attaining a place in dental school as well as a thorough reflection of why dentistry would be for you. I expected to be sat observing and to gain a feel of dentistry through watching however, this was not the case : the experience was extremely interactive and I was taught many things about the teeth and the processes I was watching in between patients. He also sacrificed time to allow me to make notes during lunch and after hours. For example the types of fillings, different dental specialties or on charting ( a variety of different aspects.) I was shown in x-rays, pictures and in real life the before and afters of the procedures and difference dentistry makes. In addition to this I was taught about the business/ financial side of dentistry and the different ways in which the NHS and Private sectors of dentistry pay which was extremely useful. I will be writing a report using everything I have learnt and further research from guided homework questions in order to consolidate my learning which Dr Master will check over. I could not be more happy!read more

Habibah J.

I had Completed 2 days worth of work experience at Bank View Smile Studios and can undoubtedly say that these guys are the best team of professionals working in a field they are 100% enthusiastic about.Having spent a day in each surgery (Dr Khalid Master and Dr Thomas Sarpong) my knowledge in the dental department has been developed largely.An immense thankyou to all of the astounding members of the team and a special mention to:Dr Sarpong-who instilled in me the importance of a patient-dentist trust element and building relationships within this, something that a usual dental practice are not so fond about.Dr Khaled-Who taught me about his career and dentistry as a whole, to a great degree.Dr Khaled’s motto of ‘calm and gentle dentistry’ was completely genuine and true; something even the patients will definitely agree with.Bushra-Bushra the dental nurse in Dr Khaled’s surgery aided me with my understanding and was very friendly and outgoing. Bushra also gave me a heads up before every procedure on the equipment used in the surgery which assisted me with my note making.Sarah-Sarah is a Dental nurse who worked in Dr Sarpongs surgery and again was very outgoing, genial and a joy to work with.The real tooth fairys^Thankyou for this fantastic opportunity.I hope to see and work with you in the future.A practice I would recommend without hesitation!read more

Best dental service!I am so so glad i decided & booked consultation with Dr Khalid after searching on google & social media..i went to Dr Khalid with so many gum & tooth problems specially not visiting regular dentist checkups during covid times , other than my gum & tooth issues i had front teeth chipped discoloured twisted and gap which i wanted to sort out since 10 -11 years.. Dr Khalid is amazing doctor and takes every little problems very serious we talked thru all little details about different treatments for good hours ,Dr khalid explained everything to me and came to a best plan and decided to fix first all gums issues then come to smilemakeover at the end.And i was very nervous about pains but honestly i never had to go thru any pains during or even after treatments .. just a little soreness a day.Had my home whitening kit as well which is very easy to use at home and not had to wait long to see the results within couple of weeks.Now i can smile & laugh with full confident.And of course not to forget her assistance lovely Bushra ,she is very sweet girl , always smiling & welcoming.I always felt so welcome everytime i entered for my appointments ..Dr Khalid’s got amazing staff & good team. Actually for me its Bankview Smile Family 😁Thank you So muchread more

K S

Lovely staff who make you feel at ease, Sarah and Claire both made me feel comfortable whilst I was undergoing treatment.As a dental nurse myself I would truly recommend this practice.Thomas is an excellent dentist and I am very pleased with the outcome of my teeth!Thank you so much once again😊read more

Sana S.

After having a bridge done, teeth whitening and my front teeth making shorter and my gap filled by khalid ( an amazing job btw, I get lots of compliments on my teeth 🙂 ) I introduced my mum who is in her 70’s to khalid as she had issues with the last dentist she was at, they practically ruined her teeth, she was never happy with her dentures, they never fit right and they were really uncomfortable so khalid worked his magic and managed to make the perfect fitting dentures, she also had a tooth removed, she was petrified but he was very calming and reassured her that he will be as gentle as possible, all I can really say is khalid has a really great bed side manor and he’s really made my mums teeth the best they can be, I’m really happy with the end results, thankyou khalid for doing an amazing job 🙂read more

Donna L.

I had delayed my root canal treatment for 2 years! however, I wish I had got it done earlier at Bank View Smile Studios.I hate visiting the dentist like many people, but I was dealt with professionally and Khalid made sure i was comfortable before the procedure began.I can reassure you that the root canal treatment carried out by Khalid was pain-free and smooth.Please do not make the same mistake I did by delaying my root canal treatment for 2 years because it led to horrible tooth pain!Honestly, do not hesitate for any treatment, you are in good hands with the team at Bank View Smile Studios.read more

Moh L.

Amazing experience visiting BVSS for my dental treatment. Somia provided excellent service with a calm and gentle manner and great attention to detail, taking all my concerns into consideration. I am thoroughly pleased with the final outcome and can finally smile again with confidence. Would highly recommend Somia and the team at BVSS- really friendly and welcoming staff. Thank you so much!read more

Raabia S.

Paid a visit for the first time and was seen to by Thomas for a check up, followed by a treatment with Lynn. Both were fantastic and really took their time and provided great advice. The practice and staff were welcoming. Overall a very pleasant experience.

Khalid Master is an excellent dentist. Makes you feel very welcome. Nice ambiance within the dentist. There is no rushing and he takes his time. would thoroughly recommend his practice. Carry on with the professionalism.

Nadeem B.

I, like so many, was terrified of the dentist and found every excuse not to go. I also knew that I had a good few issues in need of resolving and I wanted to save and protect my teeth and smile at all costs.From my first visit with Thomas, I felt relaxed, comfortable and confident and have spent the last few months returning for various treatments and came away each time with excellent results.Everything is explained in full detail, all questions answered and I can say I have never experienced a moment's discomfort whilst undergoing any procedure from root extraction to root canal. Thomas is always kind, warm, cheerful and the whole team at Bank View beyond excellent in every respect!I have recommended this dental practice to everyone and cannot recommend highly enough. I no longer fear the dentist and that is a fantastic thing. I'm back to using my full smile as much as possible. In fact, I'm now enhancing it with the home whitening kit used by Bank View too!read more

Beverley A.

I've been a fan of Bank View Smile Studios ever since I started having dental and hygienist treatment with them 10 plus years ago.So I was confident that my most recent treatment to restore my smile with bridgework and crowns would be good. But they surpassed even my own high expectations!My teeth look fabulous and I can't recommend this practice highly enough.Thank you Thomas and team!read more

Jane L.

For the last 12 months my husband has tried in vain to sleep in the same room with me only for him to end up having sleepless nights due to my breathing issues. He eventually gave me an ultimatum... Stop making noises or I will kill you. In my desperation for a solution I approached Dr. Khalid, and after listening to my problems, he helpfully made a few suggestions and we decided on a plan. After a couple of visits, I was given a sleeping device and advised on how to use it and care for it. That night I tried it out, it fit very nicely around my teeth without being too tight. It is also easy to clean and everything fits neatly inside the container.I'm pleased to say for the last 2 weeks both husband and I have been sleeping peacefully and he no longer wants to stab me at 2am. I only wish I had come to Bank View Smile Studios a lot sooner. Thankyou Dr Khalid not only for sorting my dental problems but also saving my marriage!!read more

Mitali B.

I have been terrified of dentists all my life, but thanks to Thomas and the awesome team at Bank View Smile Studios, this is no longer the case!Everyone makes you feel welcome and at ease, my teeth were in an absolute state when I came in, but nobody judged me at all or added to my anxieties (in fact it was the opposite!).Thomas is a superstar! He came up with a plan of action to get my smile back and every appointment has been a pleasure to attend, he has explained everything in great detail and talked me through all the steps along the way!I genuinely never thought I would ever get my smile back, now i'm constantly getting compliments about how beautiful my teeth are (They really are amazing)!!!I can't recommend BVSS enough, if you're like I was (petrified of dentists) trust me, get in contact with them ASAP - my only regret is that I didn't contact them sooner!P.S. Sorry Thomas, but I think you're stuck with me now haha!read more

Steven E.

Extremely happy with my treatment!! After being in pain for several months at a different practice, I am deeply grateful for the level of attention and care that I received at Bankview. The problematic tooth was quickly identified by Khalid and preventative measures were put in place to ensure that I wasn't in any pain. As a person who has dental anxiety, I felt comfortable and at ease as Khalid explained the procedures so I was exactly on board with my treatment plan. A lot of other practices don't bother to brief their patients so personally for me, this is one of the many things that really highlights their practice from the rest. I'm glad to have transferred to Bank View Smile Studios and I would highly recommend this practice! Thank you again to the triad of the dentist, dental nurse and reception for making me feel so welcome and I can definitely vouch that there is always support and care given here at Bank View!read more

Fariha K.

I have been a patient at Bank View for near 14 years. I have just had Anterior composite restoration on my upper front teeth. Dr Somia Mohammed explained the process clearly from the outset and carried out the procedure with an amazing attention to detail, an absolute credit to friendly and professional team there. I couldn't be happier with the result.read more

Daniel ..

I have been a patient at Bank View for many years.It's always been great dentist's and never had any concerns about the treatment I have received.Even the injections are painless !I highly recommend them.

Elaine T.

I recently completed my orthodontic treatment at BVSS and could not be happier. Thomas explained everything extremely well and took great care with my treatment. I am very happy with the result. All of the staff go above and beyond to make you feel at ease and are friendly. I am very pleased to have found a great practise and would recommend to all.read more

Zakiyya P.

From my initial consultation for my orthodontic treatment the service has been amazing! After a not so great first orthodontic experience as a teenager and being apprehensive having them again as an adult, Dr Thomas was so reassuring about my options available. His care and attention to detail is amazing. Truly is calm and gentle dentistry The end result is even better than I imagined it to be. I highly recommend! Also during the covid pandemic the team is working so hard and well at keeping it a safe environment. Keep up the good work!read more

Ambreen M.

Just to say thanks to all the team for the service given, haven’t been to the dentist for several years, having had a few bad experiences in the past, my experience here was very relaxing, from the reception staff to thomas then on to the hygienist, it was alla very pleasant experience, so glad I signed up here.Thanks,Phil.read more

Phil

Had a broken tooth repaired today by Thomas and his assistant, so happy with the result! Very gentle procedure couldn't feel a thing... would recommend.

Andrea T.

I first went to Bank View Smile Studios as an emergency appointment nearly 2 years ago & I can honestly say that one appointment changed my whole dental experience from being terrified to actually enjoying the dentist! I’ve had numerous surgeries, braces and all the extras that come with that & now I have the smile I’ve always dreamed of, along with healthy teeth - nothing I would have ever considered previously! Aside from the fantastic work on my teeth Thomas & his team have completed, the whole experience from the staff has been phenomenal!!! Every single one of the ladies that work at Bank View are just great & I always enjoy our laughs & catching up with them when I visit. I’ll never ever change dentists now and there isn’t enough kind words I can say about this fantastic practice & all the staff. Their charitable work is also well recognised, which to me just shows what great people they are!If you’re even considering just having a consultation, do it! Without a doubt the best dental practise you’ll find! 🙌🙌🙌read more

Sarah N.

My implant, veneers and crown are still going strong after 10 years when Khalid put them in. Always a friendly dentist with plenty of advice and useful tips. Wouldn’t go anywhere else and now my son is coming with me enjoying the experience from an early age!

Susan W.

I have just completed my treatment plan, I was so nervous when I first went. Thomas and his dental nurse Claire made me feel so much better. Thomas has made a great job on my teeth and he did it with such care and patience . Thank you Thomas for giving me my confidence back to smile. I would highly recommend this dentist practice , the whole staff are very professional and very friendly.read more

Lynn L.

Khalid the owner is a fantastic dentist, the staff are so helpful irequired an emergency appointment and they accommodated for me the same day Khalid explained why I was getting pain in detail and was very knowledgeable. Bank View is the best dentist around keep up the good work guys

Mustafa H.

After lots of not so good treatments at different dentists over many years my smile was not looking great. I very nervously decided on Bank View..best choice I made regarding my teeth. A course of treatment was planned and my fears were calmed. I now have a smile that i love and a healthy mouth..Thankyou Bank View xxx Lynette Vareyread more

Lynette V.

Absolutely delighted with the fantastic service provided by Dr Khalid Master this morning. The staff were pleasant and professional. I would highly recommend this practice to everyone.Thank you for your exceptional service today.

Ridwan K.

Before being a patient at Bank View Smile Studios, I always had to be sedated for any procedure. I am now more than happy without any sedation at all. However, I never liked the initial injection to numb the area as it was a little uncomfortable for about 10 seconds, but not any more. I has two fillings yesterday and with a new technique they are using I HONESTLY never felt a thing! I actually said to Khalid and Hayley that it was as pleasant an experience as going to the hairdressers. Plus I was so relaxed I could had dozed off. They really are the best Dental Practice. Love you all. Xxxread more

Alison B.

Dr Khalid Master at Bank View Smile Studios & all of his team are outstanding! Awards aside (and there are many!) His calm & gentle approach to the work he carries out is second to none, i can honestly say as a nervous patient there is no better dental practise around! His knowledge & understanding is mind blowing & he is such a lovely man who not only gives all of his time & attention to his patients & staff but he gives so much to the community & supports lots of charities. My children actually love going to see him, they fight over who goes first! Highly recommended!!read more

Kate H.

I can not recommend this practise enough. From someone who had to previously be sedated to have a filling! To receiving person cantered individual care at Bank View! And I got my smile � back Many thanks to Thomas and his wonderful assistants. Your kindness and amazing work is second to none ! �

Cathy W.

Originally went to bank view for my braces in 2015, I was still registered with another dentist but they didn’t offer the braces I wanted. After meeting with khalid we decided to go with the fast braces, which I would only need for 6 months. After only 3 months my braces came off to reveal lovely straight teeth I had always wanted. After being looked after so well by everyone at bank view I moved and registered as a patient there. Wouldn’t go anywhere else now, a great dental practice!!read more

Lisa P.

By far the best dentist around� can't believe I'm saying this about a dentist but I actually enjoyed the whole experience, Thomas is so gentle you just feel so relaxed in the chair. When I was a kid I had an accident on my bicycle and badly damaged my front teeth, I was supposed to go back to my NHS dentist when I was 17 (after my teeth had stopped growing) but I've always had a fear of the dentist and really didn't want to go back to have the work done. This year I've finally plucked up the courage to get my teeth back in shape and chose Bank View after reading all the great reviews on their website and I'm so glad I did, when Thomas was giving me the first injection on my first appointment I was very anxious, but couldn't believe it when there was no pain at all! Thomas and his assistant are absolutely brilliant, they are so friendly and caring they instantly put you at ease! As for the results, well what can I say... phenomenal, Thomas has transformed my smile and restored my confidence, I can smile again knowing my teeth look perfect! � I can't thank you enough!read more

Sam C.

Absolutely fantastic. After many many bad experiences with dentists as a teenager I had let my teeth get out of hand and hadn't been to see a dentist for a long time, I was looking for somewhere calm, caring and most of all someone who wouldn't judge me or my smile.. After finding bank view smile studios online and not being able to find a bad thing said about them I decided it was time to face my demons and get my teeth back on track. After meeting the most polite and genuine staff there is I was booked in for a full check up where everything was explained to me in full detail in a language I would understand. Today I have been for my first bit of work with Khalid and the results are unbelievable, honestly I can not believe that the teeth he has worked on are my own! Complete transformation with literally no pain at all! So long as I am registered here I will never be afraid of the dentist again! In fact i would even go as far to say as I can't wait for my next set of treatment to keep improving my smile! I just want to say a huge Thank You to Khalid and the rest of the team and to anyone looking for dentristy I would fully recommend you go here! 🙂read more

Jay W.

My whole family and I have been patients of the practice for nearly 40 years now! Initially it was my husband and I and then as the family grew, they all joined and now all my sons and daughters, their spouses and all our grandchildren also attend. We were under the care of Mr Timothy J Holt ever since he graduated in 1978 and we were always happy with the good care and professional service provided by him. However, this was to be surpassed the moment Khalid and Thomas took over in 2010 with their ‘calm and gentle’ approach. Khalid now looks after my family’s dental health and he does so wonderfully. When I first saw him, he seemed familiar but I didn’t know how or from where, but he recognised me because he went to the same primary and high school as my girls and so it took me while to adjust seeing him in his dental uniform and NOT in ‘short school shorts!’ Everyone in my family loves forward coming to the dentist, especially the young ones as there is nothing to fear at Bank View Smile Studios. However, recently I broke my top left molar tooth quite badly and when Khalid mentioned that he may need to do a root filling and crown, I have to be honest, all the bad thoughts of having complex treatment as a young women with my mouth ‘clamped open’ came flooding back.I have utmost trust in Khalid and his dental abilities, but ‘your mind plays tricks on you’ and on the day of the appointment I did get a deep nauseous feeling in the pit of my stomach. I needn’t have worried because the moment I mentioned this to Khalid he was EVEN more calm and gentle with me, reassuring me all the time he was working and I can honestly say that I did not feel a thing. The whole treatment was completely pain free and thoroughly calm and gentle as they profess. I cannot thank Khalid and all his wonderful team enough for making feel at ease and not a ‘silly fool’ as I thought I was being myself. His chairside manner is extraordinary and his attention to detail is second to none.My husband and I happily comment on all the wonderful awards he and his team seem to win on a regular basis, especially the best dental practice in the UK award, which I believe they won twice and I could not disagree with the judge’s decision. So I would highly recommend him and Bank View Smile Studios, without reservation to anyone who wants to see the very best and I pray every day that he never leaves Blackburn.read more

Thomas H.

Thankyou Khalid for your Excellent Service this Morning for Hubby And also Big Big Thankyou for all you have done for MeSending you a Big Smile��

Mariann M.

Myself, my partner have been coming to see Khalid for 15 years. We moved with him when he set up his own practice; The Smile Studio. He has also taken care of my children's teeth since they were babies(now aged 10 and 11). The Khalid and his team of staff make going to the dentist a pleasurable experience. They set the highest level of professionalism and friendliness. Khalids style of dentistry is calm, educative and reassuring. He shows an genuine, personalised interest in our families dental needs. When I take the children for their appointments we always all manage to have a good giggle thus he makes us SMILE in more than one way!!! Awesome...read more

Charlene B.

As a patient at bank view smile studios I can guarantee friendly, professional and the highest standard of dental practice, this is from the moment you walk into the door. khalid Master and his team have really transformed my smile and it is now something people always comment on. You can really tell that the team truley care about you as a person and your custom. I can not recommend this dental practice enough.read more

Tara H.

I'm a childhood friend that grew up with Khalid, so when I heard he had trained as a dentist and started work in his home town of Blackburn, there was only ever 1 person I was going to trust my dental health and that of my family. I'm privileged he accepted my request and I'm proud to call him our dentist, especially because he has won so many awards personally and professionally, the best one being the Best Dental practice in the UK, not once but twice!I love the fact that I can tell all my friends and family that I'm a patient if the No.1 dentist in the U.K. How many people can say that?Khalid and ALL his staff are really warm, welcoming, reassuring, knowledgeable and most of all calm and gentle; a point that is extremely important if you're of a nervous predisposition like me and my son.If you are looking for a new dentist in the #Lancashire area, I think they have got a few precious places left, don't delay, get in touch straight away and become a patient of this fabulous practice that we are so fortunate to have on our doorstep.I cannot recommend Khalid and Bank View Smile Studios highly enough, they are perfect� Faz Patel MBEread more

Faz P.

I would recommend Bank View Studios to everyone, even if you have an acute fear of dentists. Each member of staff is ultra professional, very caring and empathetic. I have been with them ever since they started at Bank View and would have no wish at all to leave

John B.

Would just like to say Bank View is a wonderful practice the staff are so friendly and inviting, Khalid makes the visit very pleasant and puts you at ease extremely knowledgeable and easy to talk to if you have any issues, my son also comes with me and they are excellent with him I am reassured every time we go great service, staff can highly recommend thank you all Lisa & Harveyread more

Lisa M.

My Husband, my Son and I are patients at Bank View Smile and all feel more than happy to award them a 5 star rating due to the friendly service from walking through the door to leaving and the professionalism of both partners; Thomas and Khalid, knowing with confidence that we are receiving outstanding treatment and care. Ever tried laughing when having your check-up such lovely people they make me smile!read more

Julie T.

Bank view smile studios is the best! Khalid gave me the opportunity to work shadow him over a period of a few months and I have thoroughly enjoyed the experience! Bank view smile studios staff and the care they provided really is a cut above the rest. I am truely thankful for all the information they have given me and the way they welcomed me into their practice. I am extremely lucky to have been able to experience Khalid at work and have him insipre me, and show me the kind of dentist that I want to be! So thanks again to all the staff you have been brilliant! ��read more

Laura T.

This week I have had work done by both Khalid and Thomas. They are both excellent dentists but the treatment i received went far beyond that.Every step was explained and I felt part of the process. The staff they have assisting them are just as professional and friendly.Blackburn is fortunate to have such a first class dental practice . Brian Simmsread more

Brian S.

I have been with this dentist for a number of years. Was dreading my appointment today, I don't know why because as usual Thomas made me feel really comfortable. I always get lots of useful information from him and never feel rushed. He took care and I didn't feel a thing. Really great service, all the other staff are really friendly too �read more

Hanifa D.

Khalid is fab and always explains everything so I understand! And after a recent bout of excruciating toothache, Khalid was a miracle worker and had me back to work an hour later!

Rachel M.

A very professional team of Dentists and support staff that are dedicated to treating everyone with the best possible treatment .I have always been very impressed with the style and information given to me regarding the different choices I am offered.Thanks to all at Bank View and Merry Xmas to all.read more

Leslie C.

I have been a patient for many years. Will not go anywhere else. Brilliant service and staff. Great advice by both Khalid and the Hygienist. Staff always happy to help.

Bethany Jade A.

How many times can you say that it is a pleasure to attend a dental appointment ?.Well I can honestly report that Thomas and his assistant (sorry I didn't catch your name) have been wonderful with me. Two root canal fillings and new bridge work later and the care, reassurance and professionalism of Bank view Smiles is second to non.Thank you for taking away the fear factor that has been with me from childhood,once again a massive thank you.Tonyread more

Antony K.

Everyone is so friendly and I wasn't really expecting to get my chipped tooth sorted today,but hey presto,sorted in my regular 6 monthly check. Thanks to Khalid and his super staff!

Jean A.

I have been in many places around and spend quite a few £££ without much luck, as I was still experiencing the same problems. Bank View Smile Studios is without a doubt the best around! I had all problems solved, I have been well looked after and I still am, as well as my family. My two daughters love to come to the dentist, no stress, no hassle and great services and very very professional!read more

MJ G.

Khalid has done some great work on both mine and my partner nicolas teeth, we have known Khalid since he was in Accrington, and have since followed him to smile studio, couldn't rate him highly enough !!

Derek C.

First visit today and I was quite anxious on arrival. Khalid listened very patiently to my concerns and fully explained my treatment options. All the staff that I met were very helpful and welcoming. I feel very reassured that my future treatment will be of the highest possible standard and carried out in an unhurried calm environment with caring staff.read more

Nicola G.

Well I'm undergoing lots of treatment to do something I have always wanted which is improve my smile / teeth I can honestly say I am so glad I chose this practice from my first meeting I felt comfort and at ease, I have always been embarrassed by my teeth and they made me feel comfortable and my anxiety disappeared, throughout my ongoing treatment of root canal , extractions I have felt comfortable and well cared for , Thomas is an angel and I am excited to start the whitening process before the final treatments thankyou from the bottom of my heartread more

Kim L.

A caring dental practice with friendly staff. The dentists are professional and highly skilled. Would recommend this practice to anybody wanting the perfect smile and a healthy mouth

Hayley B.

Professionally run practice with a supportive unit of staff! Warm & welcoming in every way, with both dentists listening and meeting all your needs and expectations 🙂

Hannah Faye P.

Where do I start? From the moment I moved from my old practice to BVSS I and my family have had 5 star service. The staff are all friendly and welcoming, the facilities are the same, no sterile (as in boring!) , cold waiting rooms. I can't speak highly enough of the work I have had done by Khalid Masters. I have had a couple of broken teeth practically rebuilt instead of the extraction I would have previously expected. They are tremendous. He also persuaded me to have a denture replaced with a bridge, and after thirteen years of putting up with it, I was a little dubious having seen some dodgy and badly matched ones. I needn't have worried. It's like having an improved set of my own back. Literally new and improved! I couldn't be happier!!read more

Gary W.

I cannot recommend this surgery highly enough. The staff are very friendly and helpful with extensive knowledge in their field. The diagnosis is always spot on by a highly skilled dentist Khalid Master who always manages to put you at ease with his gentle touch. 5 stars is not enough for this amazing practice.read more

Emma Alan Gosling B.

I phoned today for an emergency appointment for my daughter who had excruciating tooth pain, had the first appointment which was perfect, Khalid reassured us that all was ok apart from Bethan's pain coming from her wisdom tooth, we also had the check today which was scheduled for May so now all sorted for another 6 months. Thank you Khalid and all your Team Xread more

Jacqui W.

This is a great surgery which has staff who are caring and knowledgeable. You will not get a better service than at Bank View Smile Studios, it is a great practice.

Adnan H.

Super dentists, super staff, super service. Thank you for being extremely patient with me. I certainly recommend these to anyone who suffers severe anxieties. Onwards and upwards, can't wait to get my new knashers.

Lesley H.

Excellent professional people who make you so at ease, wouldn't go anywhere else. Thomas & Khalid brilliant dentists. Thanks for all you've done for me with straightening my teeth and making me smile love you all xxx

Elaine C.

Excellent treatment in a warm and friendly environment. Khalid and team are welcoming and make you feel at ease. Come and see for yourself you won't be disappointed.

COMPLAINTS PROCEDURE

COMPLAINTS PROCEDURE

“Meet Your Dental Team”

For Your Comprehensive Assessment
Which Requires An Investment Of £125 And Includes:

Request A "Calm & Gentle" 36 Point Comprehensive Smile and Mouth Assessment At Bank View Smile Studios

Call Today On 0125459261 (24/7)

Calls may be recorded for training and monitoring purposes

See What Our Patients Say...

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

COMPLAINTS PROCEDURE

COMPLAINTS PROCEDURE

“Meet Your Dental Team”

For Your Comprehensive AssessmentWhich Requires An Investment Of £125 And Includes:

Request A "Calm & Gentle" 36 Point Comprehensive Smile and Mouth Assessment At Bank View Smile Studios

Call Today On 0125459261 (24/7)

Calls may be recorded for training and monitoring purposes

See What Our Patients Say...

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

Bank View Patient Experience

For Your Comprehensive Assessment
Which Requires An Investment Of £125 And Includes: