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COMPLAINTS PROCEDURE

We work hard to provide a great, private dental service to our patients and we hope you are always delighted with the dental care you receive from Bank View Smile Studios. We welcome constructive feedback, whether good or bad, and are always looking for ways to improve, so please let us know what you think of our service. You can do this by:

  • speaking to us in person
  • filling in a feedback form at reception
  • downloading our feedback form
  • emailing us at info@bankviewsmilestudios.co.uk
  • writing to us at Bank View Smile Studios, 57 Preston New Road, Blackburn, BB2 6AY

We will acknowledge your complaint within two working days and aim to investigate it within 10 working days. If you are still not happy and would like to take things further, The Dental Complaints organisation is the next step.

Their website can be found at www.dentalcomplaints.org.uk and here you will find an online form to fill in. Alternatively, they can be contacted by phone on 08456 120 540.

Request A "Calm & Gentle" 36 Point Comprehensive Smile And Mouth Assessment At Bank View Smile Studios

For Your Comprehensive Assessment Which Requires An Investment Of £125 And Includes:

At least a 30-minute appointment with one of our ‘Calm & Gentle’ dentists who will carefully listen to your frustrations and goals before informing you on how, and in what ways, Calm & Gentle Dentistry can improve your dental health.

Following the judgement free initial conversation, your dentist will then give you a complete dental assessment to establish the condition of your teeth, gums, mouth and smile using various high definition digital radiographs (x rays) and high resolution digital photos available to view together within seconds. They will then explain each report in jargon free language to assist complete understanding. And finally, we can then present you with several options to help you to achieve your dream smile.

Summary of the 36 Point Comprehensive Smile and Mouth Assessment benefits are:

  1. Address your concerns and desires without judgement
  2. Complete assessment of your smile with an experienced cosmetic dentist
  3. Discuss fully costed treatment options suitable for you
  4. See suitable Before & After photos and Patient Testimonials as necessary
  5. Offer of Interest free or longer term finance options.